Our Staff

Susan Kristoff, HIS

Susan Kristoff, HIS

Hearing Instrument Specialist

I am a hearing instrument specialist, and I have been employed with NewSound Hearing since 2007. I started working in the hearing health field in 1991. My journey in the industry began with the art of building hearing aids, and I chose to explore my options in working directly with the patients. I attended the American Conference of Audiopathology in 2008 and became certified in 2009. I believe in always putting the patient first, treating each individual with joy and respect, while having the courage to reach out to my colleagues when unsure of the best possible choice to enhance my patient’s experience. My mission will remain, “We Have Hearing Lives to Save.”

Tualla Bivins

Tualla Bivins

Patient Services Coordinator

Tualla Bivins is the Patient Services Coordinator. Tualla is originally from Texas and moved to the area in 2001. Tualla began working in the hearing industry in 2007 with no idea the positive impact it would add to her life. The reward to serve her community with better hearing is an honor she takes very seriously each day. Tualla enjoys the relationships she has built over the years with the patients and their families. Living into our brand promises and conducting ourselves with joy, respect and courage exemplifies the core values we embrace each day.

Outside of the clinic, Tualla enjoys spending time with her grandson. Loves the outdoors, animals, photographing sunsets and beach time with friends.

Customer Reviews

the location is easy to fins and access. The staff are knowledgeable and very compassionate to the patient needs not only the products but also the physical limits that impact the application and removal of the product.

Margaret Malek, on Google

Just had my 3 month check up. I am very happy with the process. All of the staff are very helpful and accommodating. They're very thoughtful and happy despite any problems the pandemic may be causing. I have and will recommend them to anyone who has a hearing problem.

Edward Herman, on Google

The ladies are wonderful. The service is great. Now I can hear. They spend time with you because they care about their patients. Very nice on the inside of their office

Lou Ann Holman, on Google

Friendly staff and excellent care!

Patricia Garrett, on Google

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