Our Staff

Susan Kristoff, HIS

Susan Kristoff, HIS

Hearing Instrument Specialist

I am a hearing instrument specialist, and I have been employed with NewSound Hearing since 2007. I started working in the hearing health field in 1991. My journey in the industry began with the art of building hearing aids, and I chose to explore my options in working directly with the patients. I attended the American Conference of Audiopathology in 2008 and became certified in 2009. I believe in always putting the patient first, treating each individual with joy and respect, while having the courage to reach out to my colleagues when unsure of the best possible choice to enhance my patient’s experience. My mission will remain, “We Have Hearing Lives to Save.”

Tualla Bivins

Tualla Bivins

Patient Services Coordinator

Tualla Bivins is the Patient Services Coordinator. Tualla is originally from Texas and moved to the area in 2001. Tualla began working in the hearing industry in 2007 with no idea the positive impact it would add to her life. The reward to serve her community with better hearing is an honor she takes very seriously each day. Tualla enjoys the relationships she has built over the years with the patients and their families. Living into our brand promises and conducting ourselves with joy, respect and courage exemplifies the core values we embrace each day.

Outside of the clinic, Tualla enjoys spending time with her grandson. Loves the outdoors, animals, photographing sunsets and beach time with friends.

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Customer Reviews

I love going here the ladies (Susan and Twala) are the best and both are good at their jobs. They make you feel welcome and always willing to help you out. My husband and I and now my son goes there.

Melissa Otradovsky, on Google

I have received excellent service and would recommend this location to anyone that is having problems with their hearing.

Paula Elps, on Google

The ladies working there are so nice. The service is great!

Melinda Lantelme, on Google

The ladies here are very lovely and friendly. They make you feel like family. I had to renew my hearing aids and they were extremely helpful. I got some awesome hearing aids that do things I never knew hearing aids could do. Definitely top of the line. These ladies definitely...

Peggy Wernecke, on Google

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