Our Staff

Susan Kristoff, HIS

Susan Kristoff, HIS

Hearing Instrument Specialist

I am a hearing instrument specialist, and I have been employed with NewSound Hearing since 2007. I started working in the hearing health field in 1991. My journey in the industry began with the art of building hearing aids, and I chose to explore my options in working directly with the patients. I attended the American Conference of Audiopathology in 2008 and became certified in 2009. I believe in always putting the patient first, treating each individual with joy and respect, while having the courage to reach out to my colleagues when unsure of the best possible choice to enhance my patient’s experience. My mission will remain, “We Have Hearing Lives to Save.”

Tualla Bivins

Tualla Bivins

Patient Services Coordinator

Tualla Bivins is the Patient Services Coordinator. Tualla is originally from Texas and moved to the area in 2001. Tualla began working in the hearing industry in 2007 with no idea the positive impact it would add to her life. The reward to serve her community with better hearing is an honor she takes very seriously each day. Tualla enjoys the relationships she has built over the years with the patients and their families. Living into our brand promises and conducting ourselves with joy, respect and courage exemplifies the core values we embrace each day.

Outside of the clinic, Tualla enjoys spending time with her grandson. Loves the outdoors, animals, photographing sunsets and beach time with friends.

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Customer Reviews

Great interaction with the audiologist and other woman!! Very professional and answered my questions

Christine Leviton, on Google

They have and are doing a wonderful job with my husbands ( Frank Manley). His hearing is as important to them as it is to him. We would reccomend them to anyone needing help with their hearing !!

Judy Manley, on Google

As always the staff was again courteous and professional.

David Warren, on Google

Even if the instruments were not the best, and I believe they are, I would go to New Sound Hearing Center in Columbus Texas due to the excellent service.

Garland Midgett, on Google

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